Communications

Course

• Set up Work-From-Home for BDC
• What is Auto Delegation?

Calls

• Call through the myKaarma Mobile App
• Why did my phone number change in myKaarma?
• Calling a Customer
• Are customers aware that the phone calls are recorded?

Managing Your Customers

• Learn about Opt-in
• What is customer merging?

Texts

• Emailing a Customer
• Texting a Customer
• Internal Messaging: A How-To Guide
• Delayed Text Messaging
• Group Text Messaging
• What if a customer wants to opt-out of texting?

Text Templates

• How do I edit the welcome message sent to customers when a repair order is opened?

E-Mails

• Why am I not receiving emails from myKaarma?
• What email address do customers see when I send an email to them in myKaarma?