Course
- Set up Work-From-Home for BDC
- Auto Delegation
- Communications: Course Introduction
- Communications, Section Seven: Best Practices
- Communications, Section Six: The Mobile Application
- Communications, Section Five: The Messages Tab
Calls
- Call through the myKaarma Mobile App
- Why did my phone number change in myKaarma?
- Calling a Customer
- How to Ensure Calls are Recorded
- Are customers aware that the phone calls are recorded?
- Is myKaarma able to recognize a cellular number if it is in the "Home" number or "Main" field?
Managing Your Customers
- Learn about Opt-in
- Sentiment Analysis
- What is customer merging?
- Color Change for Messages With No Response
- Do I have to enter the customer contact info into myKaarma for customers that are having their vehicle serviced at the dealership for the first time?
- How do I make the sure my customers contact information is correct?
Texts
- What is TextDirect?
- TCPA Compliant Texting / Opt-In: How it Works
- Emailing a Customer
- Texting a Customer
- TCPA Compliance OPTOUT / OPTIN with myKaarma
- How to Clear the Notifier