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Communications
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Communications
Course
Auto Delegation
Communications: Course Introduction
Communications, Section Seven: Best Practices
Communications, Section Six: The Mobile Application
Communications, Section Five: The Messages Tab
Communications, Section Four: The Notifier
See all 9 articles
Calls
Why did my phone number change in myKaarma?
Calling a Customer
How to Ensure Calls are Recorded
Are customers aware that the phone calls are recorded?
Is myKaarma able to recognize a cellular number if it is in the "Home" number or "Main" field?
Why does myKaarma need "direct-dial" phone numbers?
Managing Your Customers
What is customer merging?
Color Change for Messages With No Response
Do I have to enter the customer contact info into myKaarma for customers that are having their vehicle serviced at the dealership for the first time?
How do I make the sure my customers contact information is correct?
Texts
What is TextDirect?
TCPA Compliant Texting / Opt-In: How it Works
Emailing a Customer
Texting a Customer
TCPA Compliance OPTOUT / OPTIN with myKaarma
How to Clear the Notifier
See all 16 articles
Text Templates
How do I edit the welcome message sent to customers when a repair order is opened?
How do I edit the request for payment sent to my customers by text message?
Available tags for text templates
E-Mails
Why am I not receiving emails from myKaarma?
What email address do customers see when I send an email to them in myKaarma?
