How Can We Help You?
Where To?
Getting Started
How to Use myKaarma
- ★ Where can I check the status of myKaarma?
- Looking Up or Adding a Customer
- Benefits of myKaarma
- How to reset the myKaarma system by clearing the cache
- Sending/Responding to texts or emails
- How to CC Someone on a Message Thread
Setting Up myKaarma
- ★ On-Boarding: Dealertrack & myKaarma Integration
- ★ How to install the latest myKaarma Desktop from an unsupported version
- How do I add, remove, and manage users?
- On-Boarding With myKaarma
- Why Does myKaarma Need A Conference Call With The Business Manager?
- myKaarma Desktop Install Error: Unable to Locate
Preparing for myKaarma
Provisioning Checks and Information
Administrative/Account Settings
MyKaarma Support Troubleshooting
Self Administration (Self-Admin)
- How do I add, edit, or remove text and email templates?
- How do I give users access to multiple stores in my group?
- How do I receive all payment receipts?
- How do I receive text messages as emails?
- How do I edit ability to view all messages in myKaarma?
- How do I edit payment notifications in the notifier for a user?
Manage Your Account
Communications
Course
- Auto Delegation
- Communications: Course Introduction
- Communications, Section Seven: Best Practices
- Communications, Section Six: The Mobile Application
- Communications, Section Five: The Messages Tab
- Communications, Section Four: The Notifier
Calls
Managing Your Customers
Texts
- What is TextDirect?
- TCPA Compliant Texting / Opt-In: How it Works
- Emailing a Customer
- Texting a Customer
- TCPA Compliance OPTOUT / OPTIN with myKaarma
- How to Clear the Notifier
Text Templates
E-Mails
Payments
Payment - FAQ
Security and PCI
Making Payments
- ★ How to Prevent Online Parts Payments Fraud
- ★ How to take payments using myKaarma Desktop EMV Swiper
- Payments, Part 9: Processing a Credit Card
- Payments, Part 7: Before Taking Payments
- Payments, Pt. 6: Why In Lane Payments?
- Payments: Course Introduction
Merchant and Processor Information
Reporting and Receipts
- Automatic Payment Receipt Printing
- Printing Payment Receipts
- Verifying a Payment
- How to Print Receipts (Charges/Refunds)
- What kind of payment reporting does Kaarma provide?
- How Do I Run A Closing Report?
Swipers
Inspection
ServiceCart
Integrations
Mobile App
General
Video Walkaround/Technician Inspection
iPhone App
iPad App
Scheduler
Scheduler Administration & Settings
Course
Using the Scheduler
Pickup and Delivery
Course
Integrations
Videos
Webinars
Video Products
Technician Videos
Insights (Reporting)
Top 5 Insights Questions
- Why is the tech video count so low?
- How do I create a custom report?
- Why are some of the video walkarounds or ROs not showing up on the report?
- Why are there so many technician videos for Default Users [Unassigned]? Is there a way to fix this?
- I didn’t get the closing payment report. Can you send it to me?
myKaarma FAQ's
myKaarma FAQ
- Clear Cache and Hard Refresh
- Why can’t I find a customer in myKaarma after I added the customer to the DMS?
- If a Historical Pull was completed, why is myKaarma missing customers that exist in our DMS?
- Where can I access the help center?
- Payments - FAQ
- Mobile Service: Frequently Asked Questions (FAQ)