Payments, Pt. 6: Why In Lane Payments?

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COURSE OBJECTIVE:

 Payments for Service Advisors is a comprehensive look at the Payments feature.

CATEGORY:

Payments

LESSON 6:

 In Lane Payments: Why In Lane Payments? explains the rationale behind accepting In Lane (retail) payments

AUDIENCE

Service Advisor, Back Office

CERTIFICATION:

Payments for Service Advisors

 

UNIT OVERVIEW:

In Lane Payments refers to the ability of the customer to process a credit card transaction at the Service Advisor's workstation. 

Why In-Lane payments?

  • Faster than the cashier line - your customer certainly doesn't want to stand in line for a cashier at the end of their workday.
  • Helps with Active Deliver processes.
  • Allows the Advisor to verify work with the customer one more time. This minimizes questions—and looks good on follow-up scores. 
  • The entire process is seamless for the customer.

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 NEXT: Payments, Pt. 7: Before Taking Payments

Links to All Course Content 

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