Training
COURSE OBJECTIVE:
Payments for Service Advisors is a comprehensive look at the Payments feature.
CATEGORY: Payments |
LESSON 6: In Lane Payments: Why In Lane Payments? explains the rationale behind accepting In Lane (retail) payments |
AUDIENCE: Service Advisor, Back Office |
CERTIFICATION: Payments for Service Advisors |
UNIT OVERVIEW:
In Lane Payments refers to the ability of the customer to process a credit card transaction at the Service Advisor's workstation.
Why In-Lane payments?
- Faster than the cashier line - your customer certainly doesn't want to stand in line for a cashier at the end of their workday.
- Helps with Active Deliver processes.
- Allows the Advisor to verify work with the customer one more time. This minimizes questions—and looks good on follow-up scores.
- The entire process is seamless for the customer.
NEXT: Payments, Pt. 7: Before Taking Payments
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