How does a customer pay online for repairs that are covered under extended warranty?

1. If the work being done on the customer’s vehicle is part of the manufacturer warranty program the balance displayed on the online payment email to the customer will be zero.

2. If the work being done on the customer’s vehicle is prepaid as part of an extended warranty program, the balance displayed will be for the amount on the repair order which will show the full amount due for the customer and extended warranty company.  However, the Service Advisor has the ability to edit the repair order before its sent to the customer to any amount that they wish to have the customer pay.  So if the customer only owes the deductible, the Service Advisor can change the “amount due” to the amount of the deductible.