How does a customer pay online for repairs that are covered under extended warranty?

1. If the repair is covered under the manufacturer's warranty, the balance shown in the online payment email may be zero.

To ensure this is displayed correctly, the dealership must indicate the coverage in the DMS or Service Cart, provided they have access to this functionality. The Repair Order (RO) should include a line item with the labor type set to "warranty" so it appears correctly for the customer.

2. If the repair is covered by an extended warranty (prepaid by the customer), the online payment email will show the full balance, including both the customer's deductible and the portion covered by the warranty company.

However, the Service Advisor has the ability to adjust the repair order before it is sent to the customer. They can modify the amount due to reflect only what the customer is responsible for paying.

For example, if the customer only owes a deductible, the Service Advisor can update the "Amount" field under the Payment Request subtab to reflect just the deductible amount.

We also recommend updating the invoice in the DMS so that all records display the correct information.