Inspection

Application

• Troubleshoot corporate SSO sign-in: correct email, device registration, and when to contact IT
• MFA code not received, delayed, or expired: use backup codes and recover access
• What to do when myKaarma is unavailable or degraded

Video WalkAround

• Set Up Video Walkaround Access and Inspection-Taker Permissions
• Troubleshoot Stuck, Slow, or Failed Video Walkaround Uploads

Administration

• Manage User Roles, Permissions, and Missing Tabs or Features
• Manage User Access Across Multiple Stores
• Create and Edit Customer Message Templates: Manual, Automated, and Merge-Field Guidance
• Add and Activate a New User: Account Setup, Invitations, and Common Errors

Scheduler

• Configure What Customers Can Book in the Online Scheduler
• Set Up and Use the Appointments Tab: Access, Filters, Advisor Visibility, Permissions, and History
• Manage Dealer and Individual Schedules: Availability, Time Blocks, Holidays, and Advisor Time Off
• Configure Capacity and Assignment Rules for Appointment Availability and Routing

Communications

• Conversation Assignment, Delegation & Coverage
• Manage Automated Customer Messages, Follow-Ups, and Triggers
• Set Up and Troubleshoot myKaarma Calling and Call Routing

Payments

• Send and Troubleshoot Payment Requests and Online Payment Links
• Understand Declined, Blocked, and 3D Secure Payment Attempts
• Enable and Use Manual Payments, Pay Now, and Tender Types
• Refund or Void a Payment: Access, Timing, Status, and Limits

ServiceCart

• How to reopen, manually close, and configure auto-close for repair orders
• Introducing Vehicle History in ServiceCart
• Mastering Your Shop's Revenue: The ASR Overview Report Guide

Integrations

• Why isn’t my RO pulling into myKaarma?