Enable and Use Manual Payments, Pay Now, and Tender Types

Learn how authorized dealership administrators enable manual payments and tender types, and how users confirm that the correct payment options are available in Pay Now.

Overview

Pay Now is the payment workspace used to enter order and customer information and choose an available payment method.
Card-reader payment sends the transaction to a selected payment device.
Manual card entry allows an authorized user to enter card information without using a card reader.
Payment request sends a customer a link to pay online.
Cash, Check, and Warranty are tender types that may be available based on the dealership’s setup and the user’s permissions.

Important: Manual card entry carries greater fraud and chargeback risk than a card-present payment. Use a payment device or online payment request when possible and follow your dealership’s payment policies.

Before you start

You need dealership administrator access to change another user’s payment settings.
Confirm the store, department, user, and tender type that should be available.
Obtain the approval required by your dealership or dealer group before enabling manual card entry or additional tender types.

Enable manual payments and tender types

Go to Settings » Users » Manage Users.
Search for the user and select the user’s name.
Open User Settings, then locate the Payments settings.
Update the manual-payment restriction, "Do not allow the user to take manual payments", so the user is allowed to take manual payments.
Enable each required tender type that is available for your dealership, such as Check, or Warranty.
Select Save.
Ask the user to refresh myKaarma. If the options do not appear, sign out and sign back in.
Open Payments » Pay Now and confirm that the expected payment options are available.

Expected result: The user can access the authorized tender types in the correct store and department. Manual card-entry fields appear only when the user and dealership configuration allow them.

Use Pay Now

Go to Payments » Pay Now.
Enter or confirm the invoice and customer information.
Select the appropriate payment method or tender type.
For a card-reader payment, confirm that the intended device is selected before you continue.
For an authorized manual card payment, enter the required information only in the secure fields shown in myKaarma.
Select Pay and follow the prompts shown for the selected payment method.

Expected result: myKaarma processes or records the selected tender and associates it with the order.

Troubleshooting

What you see	What to check
The Pay Now subtab is missing	Confirm the user’s Payments access, store, department, and multi-store assignment with a Business Administrator in User Settings.
Check or Cash is missing	Confirm that the tender is enabled for the user and available for the dealership.
The manual card-number fields are missing	Confirm that manual payments are allowed for the user within User Settings > Payments tab.
A card option appears unavailable or greyed out	Confirm whether the workflow expects a selected card reader rather than manual card entry.
Warranty is missing	Confirm both manual-payment access and the warranty tender type access is enabled within User Settings > Payments tab.
The option works in one store or department but not another	Review the user’s store, department, and multi-store access. Payment settings may not apply to every assignment at each store.

Contact myKaarma Support

Include the affected user role, store, department, tender type needed, approval status, and a screenshot of the options currently shown. Do not include card numbers or other payment credentials.