Service Concierge is myKaarma’s AI-powered scheduling system that ensures every customer call is captured, understood, and handled — day or night.
The AI Scheduling Assistant intelligently handles every inbound call — routing it to the right person, booking or modifying appointments when needed, and seamlessly escalating complex cases to the BDC when human assistance is required.
The result: faster responses, fewer missed calls, and consistently better customer experiences.
🧠 What Is Service Concierge?
Service Concierge acts as the AI-powered call and scheduling layer for your dealership. It intelligently routes inbound calls, books and modifies appointments, and ensures customers reach the right person at the right time.
It supports every team:
Advisors: Receive calls routed correctly based on RO status and customer context, reducing unnecessary transfers and interruptions.
BDC Teams: Gain efficiency through automated call handling and appointment booking, freeing time for higher-value conversations and follow-ups.
Managers: Track AI-assisted bookings, call handling outcomes, and scheduling performance in real time through myIQ (Insights) dashboards.
🔧 Core Capabilities
1. AI Scheduling Transparency
Service Concierge provides complete visibility into AI activity so your team always knows what’s happening.
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AI-Assisted Calls: See which customer calls were handled fully by the AI and which were escalated to a human agent.
- Handled by AI: The customer’s request was completed end-to-end without staff intervention.
- Escalated to Human: The AI identified complexity or frustration and transferred the call automatically.
- AI-Booked Appointments: In the Appointments Dashboard, filter by Source: myKaarma Voice Bot to see appointments created by the AI assistant — searchable by day, week, or month.
This transparency helps managers evaluate performance, monitor customer outcomes, and fine-tune dealership workflows.
2. Reporting & Analytics
Comprehensive dashboards in myIQ (Insights) deliver real-time visibility into communication efficiency and AI performance.
Key metrics include:
- AI-handled vs. escalated call ratios
- Department and user-level responsiveness trends
- Appointment scheduling efficiency
These insights help identify bottlenecks, improve accountability, and measure the tangible impact of AI on dealership operations.
3. New Customer Name Capture
When new or unknown customers book through the bot, their names are saved to their profile with an AI icon. Clicking the icon links directly to the transcript showing where the name was captured.
🤝 Integration with Service Pre-Diag
Service Concierge and Service Pre-Diag work together to create a continuous AI-assisted experience from the first customer touchpoint.
When an appointment is scheduled through Service Concierge, the Service Pre-Diag questionnaire is automatically triggered — capturing detailed vehicle concerns before arrival so technicians can diagnose faster and “fix it right the first time.”
🌟 The Future of AI-Assisted Scheduling
Service Concierge is more than a booking bot — it’s your dealership’s intelligent scheduling layer. It captures intent, routes calls correctly, and books appointments with context, ensuring customers reach the right person at the right time.
By reducing missed calls, unnecessary transfers, and incomplete bookings, Service Concierge helps every appointment start prepared and every customer interaction move forward smoothly.
📧 For questions or feedback, contact support@mykaarma.com
We’re excited for you to experience Service Concierge AI — the system that never lets a customer fall through the cracks.
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