Tech Videos, Pt. 1: Logging in and First Steps – myKaarma Support

Training

COURSE OBJECTIVE:

The Technician Video Course provides a comprehensive introduction to conducting a vehicle inspection using Technician Videos

CATEGORY: Video Products	LESSON 1: Logging in and First Steps: Scanning the VIN or Looking up the Customer to begin the Technician Video process.
AUDIENCE: Service Advisor, Technicians	CERTIFICATION: Technician Videos

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HOW-TO STEPS

1. If you don't already have the myKaarma app, download it from the Google Play or Apple App Store.

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2. Sign in with the same login credentials you use to login to the desktop application.

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3. Click the "hamburger" menu

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4. Select Video Walkaround

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5. You can now scan the customer's VIN, if available, which will link the customer to the inspection.

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6. If the VIN is not available, search for the customer using name, phone, email or RO.

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7. While it is possible to record a video with no other customer information, this is not recommended, as it will need to updated manually on the desktop application.