| OVERVIEW | WHO WILL FIND THIS USEFUL? |
| Calling or responding to a customer's call utilizes a simple tool, available throughout the app. | Service Advisors, Managers, Cashiers |
| DEPARTMENTS | CATEGORY |
| All | Communications |
HOW-TO STEPS
1. You can launch a call from anywhere you see the phone icon with the word Call..
2. As myKaarma places the call to the customer, you will receive a call as well, connecting you and the customer through myKaarma and keeping private your personal phone number.
All calls, emails and texts within myKaarma are recorded in the customer's history and preserved for seven years.
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If you have any questions or need further assistance, please contact myKaarma Support:
Comments
2 comments
phone calls are not coming in, and showing in phone call box
MY PHONE CALLS ARE NOT ENDING, IT SHOWS THAT THE PHONE IS STILL RINGING ON KAARMA. IT WILL ALSO SAY I CANT MAKE OUTGOING CALLS IF ONE IS ALREADY HAPPENING. I CAN BY PASS.
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