How do I add, edit, or remove text templates?

Follow the steps below to add, edit, or remove the text templates that are displayed in the drop down menu when sending a text message in myKaarma:

To access Text Templates: Go to the "Settings" tab> All Templates> Manual Templates.

To add a new text template: Click on the "Add template" button. After doing so, a new window will appear where you can fill out all the details for your new text template.

If you wish to add customer specific information into these templates, you can find our available "tags" in this help center article. 

Similarly, to edit a text template: Search the text template using the search bar> Edit as needed> Save Template.

Finally, if you wish to remove a text template: Search for the template> Select the template by clicking on the box beside the name of the template > Click on the "Bulk delete" button. 

Please note, only manual text templates can be created at this time.