Why are some of the video walkarounds or ROs not showing up on the report?

In Insights, we only count closed ROs.

We also filter out these types of RO:

1. Internal
2. Split
3. Void
4. Test

Additionally some users might not show up in the report. You can check under Settings > Manage Users

Lastly, there might be some opcode filtering in place that could prevent your ROs from showing up on the report.

Go into Insights > Technician Video and scroll all the way down to see which opcodes are excluded from the report