If we are unable to identify which Technician worked on an RO w/o a video, we label the RO as unassigned. 

This can happen due to multiple reasons: 

1. Shared DMS bringing in ROs of sister stores
2. Tech DMS IDs not configured in our systems for some techs 
3. Tech DMS IDs configured incorrectly 
4. Dealership opening ROs with fake Tech DMS IDs

You can check their DMS ID under Settings > Manage Users and select the Technician in question. 

Once you do so, it would not change the report retroactively. It would only be going forward.