Performing a Video Walkaround/Technician Inspection Video (iOs only)

This article will give you a step by step process on recording a video inspection or walkaround for a customer vehicle.

The Inspect feature is available on both the desktop and mobile versions of myKaarma, but you will record video with the mobile app.

Step 1: Open the myKaarma iOs mobile app. Under the main menu, go to the Inspect tab and select Video Walkaround.

Step 2: Select your name and click Next.

Step 3: Select “Scan VIN” and proceed to scan VIN barcode. Tip: You can choose one of the other available options if VIN is not available, but this may affect the way the video links to the Repair Order.

Step 4: After the VIN/customer data is populated automatically, tap the red Record button (circle) to begin your video inspection.

Step 5: Record the walk-around or technician inspection as needed. When finished, stop recording. The app will automatically upload the video.

Step 6: After upload, the advisor will receive a notification for review. Technicians can also review videos:

• On desktop: go to the Video tab → Technician Inspections.
• On mobile: open the app → Inspect tab → Video Walkaround → Inspections

After recording

• You can view the recorded inspection in the locations above.

• Make sure the video appears and is linked to the correct RO.

• If you encounter any issues (e.g., video missing, linking incorrect, upload failed), see the Troubleshooting article here.