Mobile App Device Recommendations and Compatibility

Operating System/Device Recommendations Breakdown

This table shows the devices we recommend your team utilize for myKaarma's Products.

- We recommend using this device.

- We DO NOT recommend you use this device.

- We DO NOT recommend you use this device OR only SOME features in that Product work on the device.

Product	iOS 11+ iPhone: Gen X+	iOS 11+ iPad: Gen 4+	OS 11+ Galaxy: Gen 7+ OnePlus: Gen 6+
Communications
Payments
🎥 Video
Scheduler
✔️ Mobile Check-In
ServiceCart
Mobile Service
Pickup & Delivery

NOTE: See the "Product Feature Compatibility Breakdown" table below for specifics on what Product Features you can use based on your mobile device's Operating System.

Best Practices and Guidelines for Mobile Devices 

• Techs need flashlights for best results and clarity of media!
• Full size iPads ARE NOT recommended for technician use with ServiceCart or for taking technician videos.  Smaller devices that can be operated with one hand and feature a flashlight work best. Think iPhone or iPad MINI (version with a flashlight).
• Larger devices like iPads ARE recommended for drive aisle activities (Mobile Check In, Video Walk Around) if the intention is to share the screen interactively with a customer.
• Devices with data plans are the tool of choice for Pickup and Delivery to ensure your drivers are connected to home base and the customer during their trips.
• IF YOU ARE PURCHASING DEVICES for your team, myKaarma does not recommend Android based devices to avoid obsolescence when expanding to other product features.
• SHARING DEVICES Device sharing for technicians is possible but if you expect a high number of ROs to have media attached, avoid any more than 2 techs per device. 

Product Feature Compatibility Breakdown

Below is breakdown of Product Features available and their Operating System Compatibility.

- Compatible

- Not Compatible 

Product	Feature	iOS 11+	OS 11+
ServiceCart	View all your inspections in a filterable Route Sheet
ServiceCart	Update inspection workflow status
ServiceCart	View RO History
ServiceCart	Complete inspection multi-point inspection form
ServiceCart	Create recommendations with descriptions, Opcodes, parts & labor pricing, labor hours, images, and videos
ServiceCart	Self-dispatch unassigned inspections (if permissions given to user)
ServiceCart	Search for inspections by RO#, VIN, Tag #, or Customer name
ServiceCart	Scan inspection QR code to pull up inspection
ServiceCart	Take overall inspection video and/or images & attach to inspection
ServiceCart	Previously Declined Services
ServiceCart Premium	ShopChat: Improved Internal Messaging
ServiceCart Premium	"EasyRec" Recommendation and Op Code Autofill

If you have any questions about feature compatibility not answered in this document, please reach out to support via chat or email at support@mykaarma.com.