We’ve been listening closely, and your feedback has shaped this update. Our team has rolled out several improvements to the myKaarma Communications tool—making messaging faster, more intuitive, and easier to manage.

Whether you’re replying from a customer thread or the Notifier, these enhancements are designed to simplify your workflow and save time each day.

📝 Drafts That Save Themselves

Your messages now auto-save—no extra steps needed.

Typed something and accidentally refreshed? Switched tabs or started helping another customer? Your draft is saved automatically in the browser cache and remains for 24 hours.

Whether it’s a text, email, or internal note, your draft stays synced across all open editor windows for that customer.

💡 Just type. We’ll handle the “saving”.

📞 Add or Edit Phone & Email Without Leaving the Window

You can now update or add a customer’s phone number or email directly within the communication window—no need to switch tabs or navigate away.

This works in both Customer Thread and Notifier views.

💡 A small change that keeps you focused on the conversation.

📂 Find and Use Templates More Easily

Click the new Templates button (next to emoji and attachment icons) to access all your saved templates.

You can instantly search and insert the message you need—whether it's a routine update or a tailored response.

💡 Your go-to messages, now just a click away.

👁 Cleaner Message Threads

We've redesigned the message thread layout for better readability.

• Improved spacing
• Clearer fonts
• Less visual clutter

💡 Easier to follow conversations at a glance.

🔃 Control the Order of Messages

You now have the option to choose how messages are ordered in the thread.

• Want the latest message at the top? Toggle it.
• Prefer the original bottom-up flow? That’s still available.

Just click the three-dot menu in the thread view and select “Switch Message Order.”

💡 Work the way you like.

📌 Final Takeaway

These updates are rolling out soon and are part of our ongoing effort to make your myKaarma experience better, faster, smoother, and built around real feedback from users like you.

Let us know if you have questions, and stay tuned for even more improvements coming your way.