Chargeback Information for Dealers


  • When receiving a chargeback from a bank or your MSP, there will be a final date to send in a response to dispute the chargeback as seen in the screenshot below. 


  • Please submit a support ticket or email no later than 3-4 business days prior to the final response date as seen in the screenshot above. 


  • In the ticket or email, please include: 
    • Customer name
    • Customer number 
    • RO number 
    • Date of Transaction 


  • myKaarma support will gather all of the relevant data for the transaction and send it via spreadsheet along with a dispute letter template that you will be able to fill out to send to either the MSP or bank. 


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