FAQ - PAYMENTS

How to Print payments manually - 

https://support.mykaarma.com/hc/en-us/articles/360011490099-Printing-Payment-Receipts-?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo1NjY1ODMsInVzZXJfaWQiOjM2OTgzNjQ5NzY1OSwidGlja2V0X2lkIjo1OTU2MywiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE1OTE0Njc2MTB9.OcBGF4aDF2xo7iNw3wXlvk0IDNysGXbZo9xmguTUx7I

How to see payment details -

First, you would click Payments and “Ready to Send” :

Secondly, you would look up the R.O 

Once the R.O is found press details:

How to process refunds - 

https://support.mykaarma.com/hc/en-us/articles/208465246-How-to-Process-Voids-and-Refunds?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo1NjY1ODMsInVzZXJfaWQiOjM2OTgzNjQ5NzY1OSwidGlja2V0X2lkIjo1OTU2MywiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE1OTE0Njc2MTB9.OcBGF4aDF2xo7iNw3wXlvk0IDNysGXbZo9xmguTUx7I 

How do I edit who has the ability to give refunds -

https://support.mykaarma.com/hc/en-us/articles/208077583-How-do-I-edit-who-has-the-ability-to-give-refunds-

Can we Process refunds not made in myKaarma? 

https://support.mykaarma.com/hc/en-us/articles/202581739-Can-we-process-credits-through-Kaarma-

How does ready to send work - 

https://support.mykaarma.com/hc/en-us/articles/360011394480-Ready-to-Send-Tools

How to troubleshoot and IDTech Swiper 

https://support.mykaarma.com/hc/en-us/articles/203951659-myKaarma-IDTech-Swiper-Troubleshooting

How to install IDTech’s 

https://support.mykaarma.com/hc/en-us/articles/209710973-How-to-install-myKaarma-Desktop-IDTech-Swipers

Installing myKaarma Desktop Ingenico EMV Swipers on Creditcall (Updated)

https://support.mykaarma.com/hc/en-us/articles/360007659959-Installing-myKaarma-Desktop-Ingenico-EMV-Swipers-Updated-

When I try to take payment, myKaarma says the swiper is "Initializing" or says "Transaction In Progress"

https://support.mykaarma.com/hc/en-us/articles/211894343-When-I-try-to-take-payment-myKaarma-says-the-swiper-is-Initializing-or-says-Transaction-In-Progress-