Communications, Section Six: The Mobile Application

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COURSE OBJECTIVE:

This course features a comprehensive look at the Communications feature. Section Six features an in-depth look at the Mobile Application: Getting Started, Customer Search, Send Customer Messages, Internal Messaging, Sending Attachments and Placing a Call.  

CATEGORY: Communications LESSONCommunications: Section Six - The Mobile Application
AUDIENCEAll CERTIFICATIONCommunications

 

Part 1: Getting Started

Part 2: Customer Search

Part 3: Messaging the Customer

Part 4: Internal Messaging

Part 5: Placing a Call

Part 6: Inside the Customer Thread

 

 NEXT: Communications, Section Seven: Messaging Best Practices

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Links to All Course Content

 

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