Training
COURSE OBJECTIVE:
This course features a comprehensive look at the Communications feature. Section Six features an in-depth look at the Mobile Application: Getting Started, Customer Search, Send Customer Messages, Internal Messaging, Sending Attachments and Placing a Call.
CATEGORY: Communications | LESSON: Communications: Section Six - The Mobile Application |
AUDIENCE: All | CERTIFICATION: Communications |
Part 1: Getting Started
Part 2: Customer Search
Part 3: Messaging the Customer
Part 4: Internal Messaging
Part 5: Placing a Call
Part 6: Inside the Customer Thread
NEXT: Communications, Section Seven: Messaging Best Practices
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