Performing a Video Walkaround/Technician Inspection Video

This article will give you a step by step process on recording a video inspection or walkaround for a customer vehicle.

The Inspect feature is available on both the desktop and mobile version of myKaarma, but you will record video with the mobile app.

 

Step 1: Open the myKaarma mobile app. Under the main menu, select Vehicle Walkaround.

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Step 2: Select “Scan/Enter VIN” and proceed to scan VIN barcode

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Step 3: VIN/Customer data will pull and link automatically. Begin your video by pressing the circle.

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Step 4: Tap on the screen to take a screenshot of the affected area on the vehicle, area will then be circled and tags will become available for selection.

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Once the video is completed it will automatically upload to the system and a notification will be sent to the advisor for review of the video prior to sending to the customer.

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Videos can also be reviewed by technicians on the desktop application.

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