How do I refund a customer?

If you do not have access to refund customers, please contact a user with admin access.

  1. Go to the Payments Tab. 
  2. Click "Ready to Send." 
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  3. Search for the RO, then click on it when it appears.
  4. Click the "Details" Button next to the other icons.
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  5. If you wish to refund the whole amount, simply type your password and click Yes. 
  6. If there are multiple transactions present, simply click on the $ sign next to the transaction you wish to refund on the same RO.

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  7. In the Refund pop-up window, edit the dollar amount you wish to give back to the customer. Then type your password and click Yes.

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    If you wish to do a partial refund, you may need to wait through an overnight cycle for the funds to settle. After that time has passed, follow steps 1-4.  
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