If you do not have access to refund customers, please contact a user with admin access.
- Go to the Payments Tab.
- Click "Ready to Send."
- Search for the RO, then click on it when it appears.
- Click the "Details" Button next to the other icons.
- If you wish to refund the whole amount, simply type your password and click Yes.
- If there are multiple transactions present, simply click on the $ sign next to the transaction you wish to refund on the same RO.
- In the Refund pop-up window, edit the dollar amount you wish to give back to the customer. Then type your password and click Yes.
If you wish to do a partial refund, you may need to wait through an overnight cycle for the funds to settle. After that time has passed, follow steps 1-4.