This issue, 9 times out of 10, is caused by the customer not having been entered into the DMS correctly. Their phone number is entered as a HOME number, but myKaarma has built-in rules that do not allow you to text anything other than a CELL number.
Below are a series of screenshots that help guide you through the process of editing the customer account to change and opt the customer phone back into texting.
-- EDIT CUSTOMER --
-- CHANGE PHONE FROM HOME TO CELL --
-- CHECK TO OPT-IN CELL FOR TEXTS --
Comments
3 comments
The answer is not an answer to the question... the customer "opted out" evidently by replying "stop" at some point in time and there is a red triangle indicating we cannot text.
I NEED TO OP MY CLIENT BACK IN TO TEXT 661 331 4557 PER HER REQUEST.
I NEED TO OP MY CLIENT BACK IN TO TEXT PER HER REQUEST.
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