Welcome to myKaarma! myKaarma was designed with two goals in mind:
1. Making service easier for the customer.
2. Making service easier for dealership.
We accomplish these goals through providing products that streamline all the interaction points between the dealership and a customer at the time of service. Check out all the products below and how they'll be making your life easier everyday.
DirectConnect - Bidirectional Communication
DirectConnect solves the pain points of trying to reach your customer throughout the day for status updates, authorizations, questions, etc. Check out the video to see what we mean.
myKaarma Payments
Kaarma payments brings 21st century technology to the outdated checkout process by allowing the dealership to:
1. Give customers the option to pay online before picking up their car, which has led to large increases in customer satisfaction scores.
2. Send invoices to customers to view before coming to pick up their car, which avoids arguments at the cashier.
3. Electronic storage of all receipts and transactions for simple reconciliation and refund processes.
4. Customers receive electronic receipt.
5. DMS integration reduces errors by pre-populating amounts from repair orders and compares amounts on Repair Orders to what has actually been paid.
6. Kaarma payment app for Ipad allows advisors to take payments anywhere in the drive and customers to sign for receipts electronically.
myKaarma Scheduler
The Kaarma Scheduler simply integrates with all Kaarma products to provide a seamless experience for customers --from scheduling an appointment to checking-out of the dealership.
Our easy-to-use interface provides customers the options to:
1. Easily reach the dealership by placing a call.
2. Schedule an appointment without having to remember a log-in/password.
3. Find their account through integration with dealership contact database.
4. Edit appointments through logging-in to their account.
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