If we are unable to identify which Technician worked on an RO w/o a video, we label the RO as unassigned.
This can happen due to multiple reasons:
- Shared DMS bringing in ROs of sister stores
- Tech DMS IDs not configured in our systems for some techs
- Tech DMS IDs configured incorrectly
- Dealership opening ROs with fake Tech DMS IDs
You can check their DMS ID under Settings > Manage Users and select the Technician in question.
Once you do so, it would not change the report retroactively. It would only be going forward.