If a user is not receiving email invites, it might be because their myKaarma account was created before their work email was active. Please ensure their email is active before creating an account or just try re-sending the invite once they have access to that email.
Additionally, if they are still not receiving invites or reports from myKaarma, this could be caused by their email being marked as inactive. The myKaarma system could be sending out all the messages, but they might be getting rejected due to a HARD BOUNCE. That means they may not even make it into your spam folder.
To avoid this, please advise your IT department to whitelist the following domains to ensure proper operation of myKaarma functionality https://docs.google.com/document/d/e/2PACX-1vR7rS3K1ehXEtE3IedDyz5ShA_qPKdcAASDzBvv44PyJMJ_dDQrCheuyjni5OEmZL-hq7ECddmJSpZS/pub?utm_source=All+active+Kaarma+users&utm_campaign=fc460fba19-EMAIL_CAMPAIGN_2018_08_21_10_52_COPY_01&utm_medium=email&utm_term=0_d191915628-fc460fba19-243097595
Help from your IT may be critical to ensuring this doesn't happen again. However, if you are still unable to receive reports or email invites, please reach out to myKaarma support at firstname.lastname@example.org or (562) 349-1367 and we would be happy to help!